Customer Help
Our Bike Experts Are Here to Help
Common purchase queries answered
Orders and Shipping
Delivery times vary depending on your location and the shipping method you choose. Typically, orders are processed within 1-2 business days, and shipping can take anywhere from 3-7 business days. You can find more detailed information on our Shipping & Delivery page.
Creating an account is easy! Simply click on the “Account” icon at the top right corner of our website and select “Create Account.” Follow the instructions to provide your information and set up a password.
If you need to change your shipping address, please contact us as soon as possible. We’ll do our best to update your order if it hasn’t already been shipped.
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
We take your security seriously and do not store your full credit card information. Your payments are processed securely through our trusted payment partners.
Sales tax may be applied to your order based on your location and local tax regulations. The applicable tax will be calculated and displayed at checkout.
We ship to most countries worldwide. You can view a list of countries we ship to on our Shipping & Delivery page. If your country is not listed, please contact us for assistance.
We aim to ship all items in your order together. However, if your order contains items from different warehouses or suppliers, they may be shipped separately. You will receive separate tracking numbers for each package.
If you need to swap an item
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you’re not happy, you can return your item within 30 days of delivery for a full refund or exchange. Please see our Returns & Exchanges page for detailed instructions and conditions.
We apologize for the error! Please contact our customer support team as soon as possible, and we’ll help you get the correct item and arrange a return for the incorrect one.
If your order arrives damaged, please contact us immediately with photos of the damage. We’ll work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.
You’ll receive a return shipping label and instructions via email once your return is approved. Please follow the instructions carefully to ensure your return is processed smoothly.
Our customer support team is available to help you with any questions or concerns. You can reach us by email, phone, or live chat. Our contact information is available on our Contact Us page.
Please contact us as soon as possible if you entered an incorrect shipping address. We’ll do our best to update your order before it ships. If the order has already been shipped, we may be able to redirect it, but additional fees may apply.
We strive to process orders quickly, so changes or cancellations may not always be possible. If you need to make a change, please contact us as soon as possible, and we’ll do our best to accommodate your request.
In some cases, we may offer pre-orders for sold-out items. If this is the case, you’ll see a “Pre-Order” option on the product page. Please note that pre-ordered items may have longer shipping times.