Common queries answered
Frequently asked Questions
Delivery times vary depending on your location and the shipping method you choose at checkout. Typically, orders are processed within 1-2 business days, and shipping can take anywhere from 3-7 business days for domestic orders and 7-14 business days for international orders. You can find more detailed information on our Shipping & Delivery page.
We want you to be completely satisfied with your purchase. If for any reason you’re not happy, you can return your item within 30 days of delivery for a full refund or exchange. The item must be in new, unused condition with all original tags and packaging. Please see our Returns & Exchanges page for detailed instructions.
If you need to change your shipping address, please contact us as soon as possible. We’ll do our best to update your order if it hasn’t already been shipped.
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
Our customer support team is available to help you with any questions or concerns. You can reach us by email, phone, or live chat. Our contact information is available on our Contact Us page.
Please contact us as soon as possible if you entered an incorrect shipping address. We’ll do our best to update your order before it ships. If the order has already been shipped, we may be able to redirect it, but additional fees may apply.
We ship to many countries worldwide. You can view a list of countries we ship to on our Shipping & Delivery page. If your country is not listed, please contact us for assistance.
We aim to ship all items in your order together. However, if your order contains large items like bikes, they may be shipped separately. You will receive separate tracking numbers for each package.